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Zagreb Airport Aviation Academy
The Zagreb Airport Aviation Academy (ZAAA) is a new segment in the expansion of business of the Zagreb Airport, i.e. the company Zračna luka Zagreb d.o.o. Staff education and ongoing professional development are integral parts of the policy to invest in human resources, in order to achieve specialisation excellence and competitiveness, both on the domestic and international aviation markets.
Education programmes of the Zagreb Airport Aviation Academy
The Zagreb Airport Aviation Academy currently offers more than 40 professional courses. The structure of the Zagreb Airport Aviation Academy is comprised of four categories of programmes:
1. IATA courses
2. IATA & Harvard Business Publishing Educational Programme
3. IATA - Stanford Educational Programme
4. Zagreb Airport Aviation Academy courses
With an analysis of the development of technology and its use at airports, and the market needs and demands, new courses will be added and existing ones updated. Considering the possibility of demand for specificities of individual segments of courses, the same can be adjusted to the company in which the education services are provided.
Lecturers
Our lecturers are experts in the field of aviation, and specialists in the segments they teach. The condition for becoming a lecturer at the Zagreb Airport Aviation Academy is a high level of education and expertise in aviation, in order to provide future students with the best possible and most practical presentation of the everyday activities in the segments they teach.
Location
Lectures within the Zagreb Airport Aviation Academy can be held in three different ways, depending on the requirements of the user and the specificity of the course:
1. Lectures at the premises of the Zagreb Airport Aviation Academy (classroom with lecturer)
2. In the premises of the client (classroom with lecturer)
3. Distance learning
Contact
MSc. Igor Štimac, IAP, AvMP
Head of Airport Consulting and Education Department
Tel: +385 (1) 4562-828
E-mail: edu@zagreb-airport.hr
| Title of education | Duration of training | Education |
|---|---|---|
|
Introduction to the Airline Industry with the Harvard MM (Leadership and Management Diploma) |
80 hours for IATA course + time for the HMM modules |
 |
|
Airport Operations with the Harvard MM (Leadership and Management Diploma) |
75 hours for IATA course + time for the HMM modules |
 |
|
Ground Operations Management with the Harvard MM (Leadership and Management Diploma) |
70 hours for IATA course + time for the HMM modules |
 |
|
Air Transport Fundamentals with the Harvard MM (Leadership and Management Diploma) |
75 hours for IATA course + time for the HMM modules |
 |
|
Airport Ramp Services with the Harvard MM (Leadership and Management Diploma) |
75 hours for IATA course + time for the HMM modules |
 |
|
Passenger Ground Services Course with the Harvard MM (Leadership and Management Diploma) |
100 hours for IATA course + time for the HMM modules |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
NEW - Holistic Airport Extension Project Valuation |
WS-02-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
|
NEW - Integrated Planning & Reporting for Regional Airports |
WS-03-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
|
NEW - Revenue Forecast and Airport Yield Management |
WS-04-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
|
NEW - Strategic Controlling for Airports |
WS-05-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
|
NEW - Sustainable Capacity and Investment Management for Airports |
WS-06-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
|
NEW - Financial Performance Upgrade for Airports |
WS-01-E |
|
3.950,00 HRK (approx. 520,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Airport Management Systems |
AA-M01-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Sustainable Airport Development |
AA-M02-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Quality Management System |
AA-M03-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Methodologies of modelling business processes |
AA-M04-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Quality Costs at Airports |
AA-M05-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
CRM – Managing Service User Satisfaction in Aviation |
AA-M06-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
Quality Costs at Airports (Extended Program) |
AA-M07-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
Restructuring Airport Management Systems |
AA-M08-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Integrated Airport Management System |
AA-M09-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Tools and Methods for Quality Management |
AA-M10-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Kaizen Management |
AA-M11-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Methodology of drafting Financial plans and Investment priorities |
AA-M12-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Organisational Culture |
AA-M13-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Strategic use of Marketing Tools in Opening New Aviation Routes |
AA-M14-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
NEW - Initial train the trainer course on PRM issues |
AA-R03-E |
|
1199,00 EUR + VAT (if applicable) |
 |
|
Introduction to ICAO Annex 14 – Aerodromes |
AA-R01-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
EASA vs. ICAO – segment: Airport regulations |
AA-R02-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Fundamentals of aviation |
AA-T01-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Definition of traffic flows for EU accession and application of the Schengen Agreement |
AA-T02-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Airport Infrastructure and Capacity Planning |
AA-T03-E |
|
4.500,00 HRK (~595,00 EUR) + VAT |
 |
|
Significance of Cargo Transport for Airport Operations |
AA-T04-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Airport maintenance |
AA-T05-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
Surface obstacles and obstacle markings |
AA-T06-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
Airport Safety Management System |
AA-T07-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Drafting the “Price list of Basic Airport Services” and “Incentive programme” |
AA-E01-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
|
Economic Aspects of Environmental Management |
AA-E02-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
|
Sales Management in Aviation |
AA-E03-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Introduction to Air Traffic Management |
AA-A01-E |
|
4.500,00 HRK (~595,00 EUR) + VAT |
 |
|
Airport Air Traffic Management |
AA-A02-E |
|
4.000,00 HRK (~530,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Airline Operations from the Airport Perspective |
AA-Z01-E |
|
4.500,00 HRK (~595,00 EUR) + VAT |
 |
| Title of education | Designation | Dates | Price of education per person | Education |
|---|---|---|---|---|
|
Ecological Aspects of Aviation |
AA-O01-E |
|
3.500,00 HRK (~465,00 EUR) + VAT |
 |
| Title of education | Duration of training | Education |
|---|---|---|
|
Stanford - IATA Aviation Management Certificate |
 |
| Title of education | Duration of training | Education |
|---|---|---|
|
Airport Management Systems |
2 days |
|
|
Sustainable Airport Development |
2 days |
|
|
Quality Management System |
2 days |
|
|
Methodologies of modelling business processes |
2 days |
|
|
Quality Costs at Airports |
2 days |
|
|
CRM – Managing Service User Satisfaction in Aviation |
3 days |
|
|
Quality Costs at Airports (Extended Program) |
3 days |
|
|
Restructuring Airport Management Systems |
2 days |
|
|
Integrated Airport Management System |
2 days |
|
|
Tools and Methods for Quality Management |
2 days |
|
|
Kaizen Management |
2 days |
|
|
Methodology of drafting Financial plans and Investment priorities |
2 days |
|
|
Organisational Culture |
2 days |
|
|
Strategic use of Marketing Tools in Opening New Aviation Routes |
3 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Fundamentals of aviation |
2 days |
|
|
Definition of traffic flows for EU accession and application of the Schengen Agreement |
2 days |
|
|
Airport Infrastructure and Capacity Planning |
4 days |
|
|
Significance of Cargo Transport for Airport Operations |
2 days |
|
|
Airport maintenance |
3 days |
|
|
Surface obstacles and obstacle markings |
3 days |
|
|
Airport Safety Management System |
3 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Introduction to ICAO Annex 14 – Aerodromes |
3 days |
|
|
EASA vs. ICAO – segment: Airport regulations |
3 days |
|
|
NEW - Initial train the trainer course on PRM issues |
4 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Drafting the “Price list of Basic Airport Services” and “Incentive programme” |
3 days |
|
|
Economic Aspects of Environmental Management |
2 days |
|
|
Sales Management in Aviation |
2 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Introduction to Air Traffic Management |
4 days |
|
|
Airport Air Traffic Management |
3 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Airline Operations from the Airport Perspective |
4 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
Ecological Aspects of Aviation |
2 days |
|
| Title of education | Duration of training | Education |
|---|---|---|
|
NEW - Financial Performance Upgrade for Airports |
1 day |
|
|
NEW - Holistic Airport Extension Project Valuation |
1 day |
|
|
NEW - Integrated Planning & Reporting for Regional Airports |
1 day |
|
|
NEW - Revenue Forecast and Airport Yield Management |
1 day |
|
|
NEW - Strategic Controlling for Airports |
1 day |
|
|
NEW - Sustainable Capacity and Investment Management for Airports |
1 day |
|