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Specialist training
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Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.
Key topics
- Introduction to airport & airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger & Baggage check-in procedures (airport & off-site)
- Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger & baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.
Key topics:
- Introduction to the airside environment and airport ramp services
- Aircraft characteristics and turnaround plan
- Cleaning, catering and other services
- Ground service equipment
- Standard operating procedures
- Airside safety
- Ramp security awareness
- Future developments in the sector of ramp services
Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services.
Key topics:
- Role and function of world aviation organizations
- Role and function of Civil Aviation Authorities (CAAs)
- Role and function of airlines
- Role and function of airports
- Role and function of Air Navigation Services (ANS) providers
Control and supervise an airline station in a self-handled or outsourced environment.
Key topics:
- The importance of Operational and Occupational Health and Safety training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering
Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.
Key topics:
- Operational functions of the airport
- Rescue, fire fighting and other support services
- Airport issues and challenges
- The future of airports
- Technological developments
In the 21st century, ecology has become one of the key elements of the concept of sustainable development of aviation. In this course, attendees will receive an overview of important ecological elements to the development of airports. The focus will be on the two most prominent environmental aspects, and those are aircraft noise and exhaust emissions, though other aspects will also be covered, including: water protection, protection of soil and ground water, managing and optimal use of energy, and the possibility of using renewable energy sources. Each of the aspects will be outlined with reference to the domestic and international regulations, such as the ICAO Annex 16, EU Regulations, EASA documents and other documents regarding these issues. For each aspect, the issues and negative impacts will be outlined, and a series of measures aimed to mitigate those negative impacts presented, with regard to the management level and the level of operative staff participating in all processes within aviation.
The course “Introduction to ICAO Annex 14 – Aerodromes” will acquaint attendees with the obligations ensuing for member states and airport operators, on the basis of experience in the application of ICAO Annex 14, and examples of the implementation of standards and recommended practices at airports. The course systematically, and using practical examples, covers the following areas:
- Applicability and the difference between standards and recommended practice
- Joint reference systems
- Safety management system
- Airport design
- Airport reference codes
- Airport data published in the AIP
- Airport surfaces (runways, taxiways, runway shoulders, fields, stopways, holding positions, apron, obstacle restriction and removal),
- Visual navigation aids, markings, symbols, lighting systems, marking obstacles, visual aids for marking restricted use surfaces, airport operation services
- Equipment and installations
- Airport maintenance
The course “Airport Safety Management System” is based on the ICAO Addendum 19, ICAO Doc. 9859 Safety Management Manual (SMM) and other ICAO and EASA standards and guidelines pertaining to the area of safety management systems (SMS) at airports.
Particularly emphasis will be placed on the preparation and drafting of Aeronautic and Safety studies.
The course content will cover the following areas:
- Four main components of SMS
- Planning the implementation of SMS
- Phase approach of the implementation of SMS at airports
- Examples and best practices.
The course “Significance of Cargo Transport for Airport Operations” encompasses segments of the significant of Cargo transport at the global level, and also answers many questions, including:
- How do airports view Cargo transport?
- What can they and what are they prepared to offer in Cargo transport?
- Cargo as a business function
- Cargo as a business process
- Cargo as a business sector
- Is Cargo transport interesting for all airports?
- Cargo transport in the EU Member States
- Cargo transport in the SE European states
- Case study: Cargo transport in Croatia
- Strategic determinants of the development of cargo transport – example of Zagreb Airport
- Quality management in the Cargo process
- Cargo 2000 project
- e-freight project
- Significance of IT support in the Cargo process
- Financial significance of Cargo transport – example of Zagreb Airport
- Development of the project Zagreb Airport Cargo City
During the course, the emphasis will be placed on practical examples.
The course “Airport Infrastructure and Capacity Planning” systematically and based on experience, covers the issues of airport infrastructure, in accordance with the valid international standards and good practice recommendations, based on the documents of the ICAO, EASA, IATA and organisations and institutions dealing with air traffic issues. The foundation for the case “Airport infrastructure and capacity planning” is ICAO Annex 14.6 (2013), which is supplemented with detailed documentation, such as the ICAO Doc. 9157 “Aerodrome Design Manual”.
This course gives a detailed overview of the infrastructure necessary for the safe and effective performance of aviation at an airport. The course will cover the following units: runway, taxiways, apron, passenger and cargo terminals, signalisation (day and night signalling) and surface maintenance. Considering that one of the most important elements in the planning and development of airports is the issue of its capacity, this will be explained on the basis of lecturer experience, with a detailed overview of the IATA ADRM Manual.