Zagreb Airport LinkedIn
Hrvatski
English
Specialist training
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In the 21st century, ecology has become one of the key elements of the concept of sustainable development of aviation. In this course, attendees will receive an overview of important ecological elements to the development of airports. The focus will be on the two most prominent environmental aspects, and those are aircraft noise and exhaust emissions, though other aspects will also be covered, including: water protection, protection of soil and ground water, managing and optimal use of energy, and the possibility of using renewable energy sources. Each of the aspects will be outlined with reference to the domestic and international regulations, such as the ICAO Annex 16, EU Regulations, EASA documents and other documents regarding these issues. For each aspect, the issues and negative impacts will be outlined, and a series of measures aimed to mitigate those negative impacts presented, with regard to the management level and the level of operative staff participating in all processes within aviation.
The course “Significance of Cargo Transport for Airport Operations” encompasses segments of the significant of Cargo transport at the global level, and also answers many questions, including:
- How do airports view Cargo transport?
- What can they and what are they prepared to offer in Cargo transport?
- Cargo as a business function
- Cargo as a business process
- Cargo as a business sector
- Is Cargo transport interesting for all airports?
- Cargo transport in the EU Member States
- Cargo transport in the SE European states
- Case study: Cargo transport in Croatia
- Strategic determinants of the development of cargo transport – example of Zagreb Airport
- Quality management in the Cargo process
- Cargo 2000 project
- e-freight project
- Significance of IT support in the Cargo process
- Financial significance of Cargo transport – example of Zagreb Airport
- Development of the project Zagreb Airport Cargo City
During the course, the emphasis will be placed on practical examples.
The content of the course “Methodology of drafting Financial plans and Investment priorities” consists of the following elements:
- Planning as a management activity and management function
- Methodology of drafting operating plans and influence factors
- Financial planning
- Structural elements of a financial plan
- Report on changes in financial position
- Financing operations and the financial market
- Investments and determining priorities
- Controlling.
The course “Restructuring Airport Management Systems” covers the following units:
- Definition of management systems,
- Definition of restructuring,
- Conceptual restructuring model,
- Scope of restructuring,
- Restructuring airport management systems,
- Model approach,
- Model of forming a restructuring team,
- Objectives of restructuring,
- Institutionalisation of restructured management systems,
- Risks in the restructuring process,
- Restructuring and the ISO 9001 quality management system,
- Most common mistakes in the restructuring process.
The course “Methodologies of modelling business processes” includes the following units:
- Definition of processes,
- Description of types of processes,
- Business processes,
- Fundamental business processes,
- Management business processes,
- Support processes or logistical business processes,
- Processes of measurement, analysis and improvements,
- Methodologies of modelling business processes (identification of processes, description of processes, context diagrams, static process models, dynamic process models, decomposition of processes, responsibility in processes, process oriented organisation, planning measurements in processes, information flow in processes, improving processes),
- Hierarchy of business processes,
- Business processes for airports.
In the course “Quality Management System”, attendees will become acquainted with the following units:
- What is ISO?
- Definitions of quality,
- International ISO standards for quality management systems,
- Historical review of the revision of standards,
- Structure of the standard ISO 9001:2008,
- Principles of quality managemen,
- Quality concepts.
Attendees will obtain detailed explanations and answers to the question of why a quality management system is necessary. In addition to the above segments, the following topics will also be covered during the lectures:
- Developing a quality management system,
- Implementing a quality management system,
- Documenting a quality management system,
- Quality management,
- Revision of the standard ISO 9001:2015,
- Quality as a business philosophy and pragmatic approach,
- Quality management system for airports.