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Zagreb Airport Aviation Academy
The Zagreb Airport Aviation Academy (ZAAA) is a new segment in the expansion of business of the Zagreb Airport, i.e. the company Zračna luka Zagreb d.o.o. Staff education and ongoing professional development are integral parts of the policy to invest in human resources, in order to achieve specialisation excellence and competitiveness, both on the domestic and international aviation markets.

Education programmes of the Zagreb Airport Aviation Academy
The Zagreb Airport Aviation Academy currently offers more than 40 professional courses. The structure of the Zagreb Airport Aviation Academy is comprised of four categories of programmes:
   1. IATA courses 
   2. IATA & Harvard Business Publishing Educational Programme
   3. IATA - Stanford Educational Programme
   4. Zagreb Airport Aviation Academy courses

With an analysis of the development of technology and its use at airports, and the market needs and demands, new courses will be added and existing ones updated. Considering the possibility of demand for specificities of individual segments of courses, the same can be adjusted to the company in which the education services are provided. 

Lecturers
Our lecturers are experts in the field of aviation, and specialists in the segments they teach. The condition for becoming a lecturer at the Zagreb Airport Aviation Academy is a high level of education and expertise in aviation, in order to provide future students with the best possible and most practical presentation of the everyday activities in the segments they teach.

Location
Lectures within the Zagreb Airport Aviation Academy can be held in three different ways, depending on the requirements of the user and the specificity of the course:
   1. Lectures at the premises of the Zagreb Airport Aviation Academy (classroom with lecturer)
   2. In the premises of the client (classroom with lecturer)
   3. Distance learning

Contact
MSc. Igor Štimac, IAP, AvMP
Head of Airport Consulting and Education Department
Tel: +385 (1) 4562-828
E-mail: edu@zagreb-airport.hr

IATA – Harvard Education program

IATA – Harvard Business Publishing education program
Title of education Duration of training Education

Introduction to the Airline Industry with the Harvard MM (Leadership and Management Diploma)

80 hours for IATA course + time for the HMM modules

Airport Operations with the Harvard MM (Leadership and Management Diploma)

75 hours for IATA course + time for the HMM modules

Ground Operations Management with the Harvard MM (Leadership and Management Diploma)

70 hours for IATA course + time for the HMM modules

Air Transport Fundamentals with the Harvard MM (Leadership and Management Diploma)

75 hours for IATA course + time for the HMM modules

Airport Ramp Services with the Harvard MM (Leadership and Management Diploma)

75 hours for IATA course + time for the HMM modules

Passenger Ground Services Course with the Harvard MM (Leadership and Management Diploma)

100 hours for IATA course + time for the HMM modules
Air Traffic Workshops
Title of education Designation Dates Price of education per person Education

NEW - Holistic Airport Extension Project Valuation

WS-02-E
  • 04.11.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT

NEW - Integrated Planning & Reporting for Regional Airports

WS-03-E
  • 07.12.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT

NEW - Revenue Forecast and Airport Yield Management

WS-04-E
  • 26.09.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT

NEW - Strategic Controlling for Airports

WS-05-E
  • 06.12.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT

NEW - Sustainable Capacity and Investment Management for Airports

WS-06-E
  • 03.11.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT

NEW - Financial Performance Upgrade for Airports

WS-01-E
  • 27.09.2016
3.950,00 HRK (approx. 520,00 EUR) + VAT
Management
Title of education Designation Dates Price of education per person Education

Airport Management Systems

AA-M01-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Sustainable Airport Development

AA-M02-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Quality Management System

AA-M03-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Methodologies of modelling business processes

AA-M04-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Quality Costs at Airports

AA-M05-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

CRM – Managing Service User Satisfaction in Aviation

AA-M06-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

Quality Costs at Airports (Extended Program)

AA-M07-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

Restructuring Airport Management Systems

AA-M08-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Integrated Airport Management System

AA-M09-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Tools and Methods for Quality Management

AA-M10-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Kaizen Management

AA-M11-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Methodology of drafting Financial plans and Investment priorities

AA-M12-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Organisational Culture

AA-M13-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Strategic use of Marketing Tools in Opening New Aviation Routes

AA-M14-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT
Regulation
Title of education Designation Dates Price of education per person Education

NEW - Initial train­ the trainer course on PRM issues

AA-R03-E
  • 03 - 06 OCT 2016
1199,00 EUR + VAT (if applicable)

Introduction to ICAO Annex 14 – Aerodromes

AA-R01-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

EASA vs. ICAO – segment: Airport regulations

AA-R02-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT
Technology
Title of education Designation Dates Price of education per person Education

Fundamentals of aviation

AA-T01-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Definition of traffic flows for EU accession and application of the Schengen Agreement

AA-T02-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Airport Infrastructure and Capacity Planning

AA-T03-E
  • Contact us for dates
4.500,00 HRK (~595,00 EUR) + VAT

Significance of Cargo Transport for Airport Operations

AA-T04-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Airport maintenance

AA-T05-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

Surface obstacles and obstacle markings

AA-T06-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

Airport Safety Management System

AA-T07-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT
Economy
Title of education Designation Dates Price of education per person Education

Drafting the “Price list of Basic Airport Services” and “Incentive programme”

AA-E01-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT

Economic Aspects of Environmental Management

AA-E02-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

Sales Management in Aviation

AA-E03-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT
Air Traffic Management
Title of education Designation Dates Price of education per person Education

Introduction to Air Traffic Management

AA-A01-E
  • Contact us for dates
4.500,00 HRK (~595,00 EUR) + VAT

Airport Air Traffic Management

AA-A02-E
  • Contact us for dates
4.000,00 HRK (~530,00 EUR) + VAT
Airline Business
Title of education Designation Dates Price of education per person Education

Airline Operations from the Airport Perspective

AA-Z01-E
  • Contact us for dates
4.500,00 HRK (~595,00 EUR) + VAT
Ecology
Title of education Designation Dates Price of education per person Education

Ecological Aspects of Aviation

AA-O01-E
  • Contact us for dates
3.500,00 HRK (~465,00 EUR) + VAT

IATA – Stanford Education program

IATA – Stanford education program
Title of education Duration of training Education

Stanford - IATA Aviation Management Certificate

Zagreb Airport Aviation Academy Single Courses

Management
Title of education Duration of training Education

Airport Management Systems

2 days

Sustainable Airport Development

2 days

Quality Management System

2 days

Methodologies of modelling business processes

2 days

Quality Costs at Airports

2 days

CRM – Managing Service User Satisfaction in Aviation

3 days

Quality Costs at Airports (Extended Program)

3 days

Restructuring Airport Management Systems

2 days

Integrated Airport Management System

2 days

Tools and Methods for Quality Management

2 days

Kaizen Management

2 days

Methodology of drafting Financial plans and Investment priorities

2 days

Organisational Culture

2 days

Strategic use of Marketing Tools in Opening New Aviation Routes

3 days
Technology
Title of education Duration of training Education

Fundamentals of aviation

2 days

Definition of traffic flows for EU accession and application of the Schengen Agreement

2 days

Airport Infrastructure and Capacity Planning

4 days

Significance of Cargo Transport for Airport Operations

2 days

Airport maintenance

3 days

Surface obstacles and obstacle markings

3 days

Airport Safety Management System

3 days
Regulation
Title of education Duration of training Education

Introduction to ICAO Annex 14 – Aerodromes

3 days

EASA vs. ICAO – segment: Airport regulations

3 days

NEW - Initial train­ the trainer course on PRM issues

4 days
Economy
Title of education Duration of training Education

Drafting the “Price list of Basic Airport Services” and “Incentive programme”

3 days

Economic Aspects of Environmental Management

2 days

Sales Management in Aviation

2 days
Air Traffic Management
Title of education Duration of training Education

Introduction to Air Traffic Management

4 days

Airport Air Traffic Management

3 days
Airline Business
Title of education Duration of training Education

Airline Operations from the Airport Perspective

4 days
Ecology
Title of education Duration of training Education

Ecological Aspects of Aviation

2 days